We maintain and evolve your software, and support your users.
We fix, update and grow your custom system, and answer your people's day-to-day questions and incidents. Your software always alive, your team always supported.
Software left unmaintained degrades on its own.
You don't have to touch it for it to get worse. The world around it changes —browsers, libraries, dependencies, threats— and what worked yesterday becomes a risk tomorrow. Meanwhile, the users who rely on it every day pile up questions and blockers with no one to answer them. Maintenance isn't an expense: it's what keeps the problem from blowing up at the worst possible moment.
Technical debt piles up
Every rushed patch and outdated dependency adds up. At some point adding a small feature costs three times as much.
Bugs no one fixes
Bugs get normalized, users learn to "live with" them, and trust in the system erodes day after day.
Security holes
An outdated version is an open door. Most incidents exploit vulnerabilities that are already known and patchable.
Users left without answers
With no help desk behind them, every question turns into a lost email or a task that never gets done. The software gets misused or abandoned.
Two fronts: your software and your people.
We maintain and evolve the custom software, and at the same time we support the people who use it every day. Both, under one team.
Corrective maintenance
We fix software bugs and failures as they appear, with root-cause analysis so the problem doesn't come back.
Custom evolution
We add features, adjust workflows and adapt the system as your operation grows and changes.
Preventive maintenance
Optimizations, code cleanup and periodic reviews to anticipate problems before they reach your users.
User help desk
We answer day-to-day questions and incidents over WhatsApp, email or a ticket panel. Your team always has someone to ask.
Security updates
We apply patches, update dependencies and close known vulnerabilities in a planned way.
Backups and recovery
Verified copies and a clear recovery plan so an unexpected event doesn't turn into a data loss.
A clear SLA by severity.
Not every incident is urgent, but each one has a committed response time. Pick a severity to see how we respond to your team.
The software is down or inoperable
Total outage, data at risk or a core process halted that leaves your users unable to work. Immediate intervention and continuous communication until the service is restored.
Example: the system is unresponsive, orders can't be invoiced, login is down for all users.
A key feature is degraded
The software works but a key part fails or blocks several users. We handle it the same business day with high priority.
Example: reports won't load, a module throws intermittent errors, a key workflow blocks a whole team.
A request, improvement or minor bug
A user question, tweaks or errors that don't stop the operation. We plan and resolve them within the normal workflow.
Example: "how do I…?", a text to fix, a visual improvement, a detail on a form.
Example times. The final SLA is defined based on your software and the service model we agree on.
Proactive, not firefighting.
The difference between a vendor who waits for your call and a partner who stays ahead. This is what happens before something breaks.
- Finds out about the problem once it has already affected your users.
- Waits for someone to report the failure.
- Patches the bug quickly, without tackling the cause.
- Every incident is a surprise and a cost.
- We track errors and software usage: we catch early warning signs.
- We often resolve before the user even notices.
- We fix the root cause of the bug, not just the symptom.
- Planned evolution: fewer surprises, software always up to date.
You know exactly what's happening with your system.
Every month you get a clear report: how the software performed, which user requests we handled, what we resolved and what we improved. No unnecessary jargon, just what matters to your business.
Monthly report
- New branch filter in the sales dashboard (user request).
- Fixed 3 bugs reported through the help desk.
- Security update of critical dependencies.
Illustrative example report. The detail and metrics are tailored to your system.
A model that fits your case.
We don't believe in one-size-fits-all. We build the support model around the size of your system, its criticality and your pace of change.
Hour bank
Hours available to use whenever you need them, ideal if your requests are intermittent.
Monthly retainer
Continuous support with an SLA and planned maintenance every month.
Per incident
One-off intervention when something specific comes up, with no permanent commitment.
Tell us about your case and we'll build the model that fits best.
Let's discuss your caseA process that's simple and traceable.
Your team always knows where each request stands, who's on it and what comes next.
Ticket creation
Any user reports through their preferred channel. We log the request and assign a severity.
Direct channels
WhatsApp, email or a ticket panel. You always talk to people who know your software.
Tracking
We keep you posted on status, timing and decisions, without you having to chase us.
Resolution and report
We resolve, document and reflect it in the monthly report.
What you're probably wondering.
Do I need a system built by you to hire support?
What happens if I have an emergency outside business hours?
How do I know maintenance is worth it if I "can't see it"?
Can I start small and scale later?
Do you work with open-source and custom systems?
Don't leave your software to chance.
Tell us about your system and who uses it. Together we'll shape the maintenance and support setup your software and your team need.