Technical debt that piles up
Every rushed patch adds up. At some point a small feature costs three times as much.
With maintenance: regular reviews and clean code.
Software support and maintenance
Your software up to date. Your users, answered.
We fix, update and grow your system, and answer your people's questions every day.
- In-house or third-party systems
- Monthly report of what we did
- 10+ yearsmaintaining software in production
- Help deskanswers for your users every day, via WhatsApp or a ticket panel
- Spanish and Englishsupport in your language and your time zone
The cost of not maintaining
Without maintenance, software decays on its own.
It doesn't need to be touched to get worse: browsers, libraries and threats change. Meanwhile, your users pile up questions with nobody to answer them.
How it looks over time
Today
In 6 months
In a year
Accumulated risk · illustrative
Bugs nobody fixes
Users learn to live with the bugs and stop trusting the system.
With maintenance: we fix the cause, not just the symptom.
Security holes
An outdated version is an open door to flaws that are already known.
With maintenance: patches applied on a planned schedule.
Users without answers
Every unanswered question is a task left undone or a system people stop using.
With maintenance: a help desk that answers every day.
Is your system stuck on an unsupported version? → Legacy system modernization
What it covers
Two fronts, one team.
We maintain and grow the system, and we support the people who use it every day.
Your software
working, secure and growing
Corrective maintenanceWe fix bugs and failures by finding the cause, so they don't come back.
Preventive maintenanceRegular reviews to catch problems before they reach your users.
Security updatesPatches and dependencies up to date, applied on a planned schedule.
Backups and recoveryVerified backups and a clear plan in case something fails.
Your people
always someone to ask
User help deskDay-to-day questions and issues via WhatsApp or a ticket panel.
Custom evolutionWe add features and adjust workflows as your operation changes.
Monthly reportWhat we answered, what we fixed and what we improved, without jargon.
Response times
A clear SLA by severity.
Not every incident is urgent, but each one has a committed response time. Pick a severity to see how we respond to your team.
< 2 hours
Target response time
The software is down or inoperable
Total outage, data at risk or a core process halted that leaves your users unable to work. Immediate intervention and continuous communication until the service is restored.
Example: the system is unresponsive, orders can't be invoiced, login is down for all users.
< 8 business hours
Target response time
A key feature is degraded
The software works but a key part fails or blocks several users. We handle it the same business day with high priority.
Example: reports won't load, a module throws intermittent errors, a key workflow blocks a whole team.
< 24 business hours
Target response time
A request, improvement or minor bug
A user question, tweaks or errors that don't stop the operation. We plan and resolve them within the normal workflow.
Example: "how do I…?", a text to fix, a visual improvement, a detail on a form.
Example times. The final SLA is defined based on your software and the service model we agree on.
How we work
Proactive, not firefighting.
The difference between a vendor who waits for your call and a partner who stays ahead. This is what happens before something breaks.
Putting out fires
Reactive support
- Finds out about the problem once it has already affected your users.
- Waits for someone to report the failure.
- Patches the bug quickly, without tackling the cause.
- Every incident is a surprise and a cost.
Staying ahead
DCis proactive support
- We track errors and software usage: we catch early warning signs.
- We often resolve before the user even notices.
- We fix the root cause of the bug, not just the symptom.
- Planned evolution: fewer surprises, software always up to date.
Full visibility
You know exactly what's happening with your system.
Every month you get a clear report: how the software performed, which user requests we handled, what we resolved and what we improved. No unnecessary jargon, just what matters to your business.
Monthly report
June 2026 · Management system
99.95%
Availability
14
User tickets resolved
1.8 h
Avg. response time
Improvements applied this month
- New branch filter in the sales dashboard (user request).
- Fixed 3 bugs reported through the help desk.
- Security update of critical dependencies.
Ticket summary
1
Critical
4
High
9
Normal
Illustrative example report. The detail and metrics are tailored to your system.
Service models
A plan that fits your case.
There is no one-size package. Answer two questions and we show you where it usually makes sense to start.
How often do you need changes or help?
What happens if the system stops for an afternoon?
Hour bank
Hours available to use whenever you need them.
Best if your requests come in bursts.
Monthly retainer
Ongoing support, with agreed response times and planned maintenance every month.
Best if the system is critical or changes often.
Per incident
A one-off intervention when something specific comes up, with no ongoing commitment.
Best if you rarely need changes.
Tell us about your case and we will build the model that fits best.
Let's talk about your case
How we work
Every request, always in sight.
Like tracking a parcel: your team knows where each request is, who has it and what comes next.
Ticket #1482 · example
Someone who knows your system takes it
No call center or endless case numbers: you hear from someone who already knows the module.
What your team sees
Hi, I'm already looking at the invoicing module.
09:20
No-commitment check
Don't leave your software to luck.
We start with a health check: we review your system without touching anything and tell you what to maintain first and with which plan.
No commitment · In-house or third-party systems · Spanish and English
Health check · what we review
Not reviewedUnder control
- Versions and dependencieswhat is out of support and what to update
- Frequent errorswhat slows your users down the most today
- Securitypending patches and access
- Backupswhether they exist and can be restored
- Your userswhat they ask and where they get no answer
Frequently asked questions
What you're probably wondering.
Do I need a system built by you to hire support?
No. We take on the maintenance of systems built by third parties. We first run an assessment to understand how it's built and get it in shape, and from there we maintain it and help it evolve.
What happens if I have an emergency outside business hours?
For critical incidents we define a channel and a response time agreed in the SLA. The exact coverage hours are set according to the service model you hire.
How do I know maintenance is worth it if I "can't see it"?
That's why we deliver a monthly report with uptime, resolved tickets and improvements applied. Good maintenance is often invisible precisely because it prevents problems before they happen.
Can I start small and scale later?
Yes. Many clients start with an hour bank or per incident and, once they see the value, move to a monthly retainer with an SLA. The model grows with your needs.
Do you work with open-source and custom systems?
Yes. We maintain both custom systems and open-source solutions (ERP, CRM and management platforms), including updates, integrations and customizations.