Help Center

Who is DCisGlobal?

We are a technology consultancy. We design the architecture that connects your systems and build the custom software that lets growing companies scale without operational chaos. We work with SMBs and mid-sized companies in Argentina, Spain, and the rest of LATAM and Europe.

What sets you apart from a software shop or a traditional IT consultancy?

Our difference is that we start with architecture, not code. First we understand the client's operational ecosystem, we design the technical blueprint that resolves the friction, and only then do we build. That sequence avoids technical debt, projects that balloon, and software that ages badly.

What kind of companies do you work with?

Mainly SMBs and mid-sized companies that have crossed their operational tipping point — when complexity outgrew Excel, disconnected systems, or the off-the-shelf ERP. We also work with large companies on specific architecture or integration projects.

Which countries do you operate in?

We operate mainly in Spain and Latin America, with clients in other European countries as well. We have over 10 years of experience with projects on 2 continents.

What is the technology assessment?

There are two steps. First, the online self-assessment: you answer some questions and we tell you your level, your main bottleneck, and which services are worth a look. If you want to go deeper, the second step is a session with an expert, no commitment, where we review your operation in depth and you leave with a concrete roadmap.

Is there any commitment?

No. There is no commitment. Even if you do not move forward with us, you walk away with the systems map, the identified bottlenecks, and an initial roadmap.

How do I book an assessment?

You can book directly from the Book an Assessment page on our site, or message us on WhatsApp at +54 9 2335 40-1722.

How is the assessment carried out?

By video call (typically Google Meet or Zoom). The session is divided into four blocks: operational context, process review, friction identification, and an initial action plan.

What do I need to prepare before the meeting?

Nothing formal. If you already have some pain points identified (e.g. "data does not flow between the CRM and billing", "we rely too much on Excel", "we have no visibility into the pipeline"), let us know beforehand and we will make better use of the session. If not, we start from scratch with an open conversation.

What services does DCisGlobal offer?

Five services, with one team behind them:

• Custom software: we design and build enterprise platforms, integration systems, process automation, and data-driven systems.
• Technology architecture: consulting for companies that already have software but need to bring order to it. Deliverables: ecosystem map, integration design, and the central platform plan.
• Managed hosting: secure infrastructure monitored 24/7, with backups and incident response.
• Open-source systems: we implement and adapt open-source ERP and CRM to your operation, with no per-user licenses.
• Support and maintenance: corrective, preventive, and evolutionary maintenance of your software, plus help for the people who use it.

What does the work process look like on a custom software project?

We work in four phases:

1. We understand your operation (2-3 days): we identify bottlenecks, disconnected systems, and what slows you down day to day.
2. System Design (3-4 days): we define how systems, data, and processes should connect.
3. Platform Build (2-3 weeks): we develop the software that drives the business operation.
4. Continuous Scaling: we evolve and adapt the solution as your company grows.

What technologies do you use?

We choose the stack based on the problem, not the other way around. We work with mature, well-supported, API-first technologies, focused on scalability, maintainability, and documentation. If you want to know what we would use for your specific case, we discuss it during the assessment.

Do you build mobile apps?

Yes, when it is part of a larger architecture. We are not an app factory; the apps we build are integrated into the client's ecosystem.

Can you take over a project already underway with another provider?

Yes, but we start with an assessment to understand the current state before committing to timelines and scope. It is key to evaluate the technical quality of the existing code and the viability of continuing vs. rewriting.

How much does a project cost?

It depends on the scope and complexity. We work with different models: fixed-scope project, an hours bundle for support and maintenance, monthly retainer for continuous evolution, or hourly consulting for architecture. After the assessment we can send you a concrete proposal.

How are services billed?

By milestones or by month, depending on the type of project. We can invoice in Argentina or internationally in USD or EUR depending on the client's jurisdiction.

Do you sign NDAs?

Yes. For any conversation involving sensitive information, we sign an NDA before starting. If you have your own, we review it; if not, we use ours.

How and when do I pay for a project?

A project is paid in two parts: 50% to start and the remaining 50% on delivery. You can pay in Argentine pesos, US dollars or euros, and each invoice is due within 30 days. There are no costs that show up later: what was agreed in the quote is what gets invoiced, and any change of scope is quoted separately and approved before we build it. Book your assessment and you walk away with a clear scope and a clear price.

What happens when the project ends?

All our projects include an initial warranty period and options for ongoing support and evolution. We do not leave you alone with the code: our philosophy is to build platforms that scale with your business.

How do I report an incident or request a change?

Clients with an active contract have a direct channel to the technical team (typically Slack, a dedicated email, or a ticketing system, as agreed in the contract). The details are defined in each client's service agreement.

What warranty comes with what you deliver?

Three months of warranty from delivery. During that period we fix, at no cost, any defect against the agreed scope: if something doesn't work the way it was defined, we fix it. New features and scope changes aren't included — those are quoted separately. If you want support beyond the warranty, we continue with ongoing support and maintenance, so the system keeps evolving with your company.

How do you handle my personal data?

See our Privacy Policy for the full detail. In short: we only use your data to respond to inquiries, deliver the service, and, if you gave consent, send you relevant communications. We do not sell or share data for commercial purposes.

What rules apply to using the site?

See our Terms of Service.

Who owns the code you develop?

You do. The source code and the documentation belong to your company once the project is paid in full: we hand over the repositories, the manuals and the technical documentation, with no lock-in and no dependency on us to move forward. If the system includes reusable components built by DCisGlobal, they come with a licence to use them, stated in the contract from day one. You never find that out at the end.

Do you integrate with the systems I already use?

Yes — integration is at the core of what we do. The first step of the assessment is mapping which systems you already have and how they talk to each other. If your tools can be connected, we design the integrations so each piece of data travels once and nobody has to re-enter it by hand. We already build integrations with platforms such as Mercado Libre, PayPal, Google Maps and Spotify, on top of each company's internal systems. If something can't be connected, we say so upfront and propose the alternative.